Choosing Health Care Options

If you aren’t having an emergency, knowing where to go for medical care may save you on cost and time.

You have choices for where you get non-emergency care. Use these places instead of the emergency room (ER). Plus, when you visit in-network providers, you may pay less for care.

Consider Your Options

24/7 Bilingual Nurseline

  • Bilingual (English and Spanish) registered nurses on call to answer your questions or concerns1
  • 24 hours a day, 7 days a week
  • Call the 24/7 Bilinugal Nurseline at 1-877-213-2565

Virtual Visits

  • You may be able to have a live doctor visit by phone, online video or mobile app for non-emergency medical and behavioral health care2-3
  • 24 hours a day, 7 days a week
  • Examples: Allergies, cold/flu, depression
  • Log in to find a Virtual Visit Doctor

Doctor's Office

  • Talk to the person who knows you and your medical history
  • Office hours may vary
  • Examples: Fever, colds and flu, sore throat, tomach ache
  • Log in to find a doctor

Retail Clinic

  • For non-emergency care when you can't see your doctor5
  • Hours based on retail store hours
  • Examples: Infections,minor injuries or pain, sore and strep throat
  • Log in to find a Retail Clinic

Urgent Care

  • Not an emergency but needs immediate attention
  • Generally includes evening, weekend and holiday hours
  • Examples: cuts that need stitches, migraines or headaches, back pain, sprains or strain, animal bites or rashes, tolerable pain
  • Log in to find an Urgent Care Center

Emergency Room

  • For life-threatening symptoms
  • Open 24 hours, 7 days a week
  • Examples: Heart problems, heart attack, chest pain, stroke, breathing problems, heavy bleeding, broken bones, sudden or severe pain
  • Log in to find closest ER

1 The 24/7 Bilingual Nurseline may not be available with all plans. Check your benefits booklet for details.

2 Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your cellular data or internet service provider’s plan for details. Non-emergency medical service in Idaho, Montana and New Mexico is limited to interactive audio/video (video only), along with the ability to prescribe. Non-emergency medical service in Arkansas is limited to interactive audio/video (video only) for initial consultation, along with the ability to prescribe. Behavioral Health service is limited to interactive audio/video (video only), along with the ability to prescribe in all states. Service availability depends on location at the time of consultation.

3 Virtual Visits, Powered by MDLIVE may not be available on all plans. Virtual Visits are subject to the terms and conditions of your benefit plan, including benefits, limitations, and exclusions. MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services.

MDLIVE operates and administers the virtual visit program and is solely responsible for its operations and that of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.

Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

4 Vitals Annual Wait Time Report, 2017.

Visiting a Retail Clinic may not be covered with all plans. Check your benefits booklet for details.

6 Wait Time Trends in Urgent Care and Their Impact on Patient Satisfaction, 2017.

7 Emergency Department Pulse Report 2010 Patient Perspectives on American Health Care. Press Ganey Associates.